E103 A phone call from the store

Barbara: Hello!

Bob: Good afternoon. Is this Barbara?

Barbara: Yes, speaking, who is this please?

Bob: This is Bob from ABC Stationery. You spoke with me at our store this afternoon.

Barbara: I’m sorry, I don’t remember you. I’ve been to many stores this afternoon.

Bob: We are in the Park Place Mall, on the second floor. Do you remember asking me for a copy of our catalog?

Barbara: Yes, I remember now. You did not have any copy left. Did you receive new copies?

Bob: Yes, we did. They just came in. Would you like to come by the store and pick up your copy?

Barbara: I’m sorry, I can’t, I’m not planning to be in your area anytime soon. 

Bob: OK, since you cannot come to the store, may I mail you a copy?

Barbara: That would be wonderful! Do you have my address?

Bob: We must have it in our computer, but just to make sure it hasn’t changed, could you give it to me again please?

Barbara: Sure, no problem. It’s 24 Elm Street, London, Ontario. The postal code is L1N 1N0. The name is Barbara MacDonald.

Bob: How do you spell MacDonald?

Barbara: Mac with an A. M. A .C. Capital D. O. N. A. L. D.

Bob: Is this phone number the good one to call you, (505) 123-4567?

Barbara: Yes, that’s my office phone number. 

Bob: Great! I’ll put a copy in the mail for you right away. 

Barbara: Thank you very much.

Bob: It’s my pleasure. Goodbye and have a nice day.

Barbara: You as well. Bye.

Come by: Stop at a place for a short moment.

How to give an US phone number: Example (505) 123-4567 Five o five, one two three, four five six seven.

0 is said “o” (letter O).

505 is the area code

Related video English Conversation 01- Unit 18- Asking information on the phone

Video starts at 31:06

ADDITIONAL WORDS IN THE VIDEO:

Handsome

Memory

 

TYPICAL TELEPHONE CONVERSATION

CALLER:

  • Is it John?
  • May I speak with John, please?
  • Is John home, please?

RECEIVER:

  • Yes, it’s me.
  • Yes, speaking.
  • Yes, please wait a minute.
  • No, you’ve got the wrong number.
  • No, there’s nobody with that name here.
  • No, he’s out, may I take a message?

CALLER:

  • When will he be back?
  • May I leave a message?
  • Could you ask him to call me back, please?
  • I’ll call him back tomorrow.
  • It’s not urgent. I’ll call him back later.
  • No, I’m out of the country and my number doesn’t work here. I’ll call him back later.

BOTH:

  • Bye, have a nice day.
  • See you soon.
  • Talk with you soon.
  • Thank you. Bye for now.

VOCABULARY SELF-TEST

Select the black bar below the image to hear the answer (on mobile devices, select the bar then tap the screen) 

Things needed for writing and other tasks in the office: Paper, pencil, eraser, etc.

Book showing things to sell.

Series of letter and number in an address that are linked to that location.

Call out the letters of a word.

Large letter, uppercase letter

CONVERSATION PRACTICE

Play the role of Barbara in the text and answer a simulated phone call, using your own words.